Help please? Got viruses and not sure how I can delete them.

Hello,
recently (within the last 3-4 months) I've noticed my computer getting noticeably slower. About, a month or so ago I got Kaspersky Internet Security 2011. At first I was unable to update it, but got that sorted. Then about 2 weeks ago I began to notice that viruses were starting to attack my computer. Well, yesterday I got a virus come through my computer and Kaspersky was unable to delete it. As in, it was able to delete it but something was stopping it. Which has led me to believe that I have a number of minor viruses on my computer which have blocked Kaspersky from updating and removing viruses and other such nuisances. These viruses are causing Windows Explorer to crash and freeze and slow my computer down to a nominal level which is really frustrating me. I have Windows 7 Ultimate. These viruses/trojans, whatever they are are getting on my nerves. They are stopping me doing a lot. I can't view my hidden files to try to discover where they are and remove them manually. They crash my computer REPEATEDLY. And that is seriously ******* me off. (Mind the language sorry.)

I seriously need help on this as I can't afford to buy any thing for my computer to sort it out on a hardware and software level.

Oh also I should mention that the viruses block access to Kaspersky website. It also stops me downloading most files.

Please help and give advice on what I can do.

Yours sincerely,
Friedrich.

Reply 1 : Help please? Got viruses and not sure how I can delete them.

Friedrich..

Some questions prior to making any suggestions.

• Which A/V did you have prior to Kaspersky? How did you remove it? DID you remove it?
• What other security software do you have running in real-time, besides KIS?
• Did the virus KIS detected have a name? And a location?
• Are you getting any error messages? Or pop ups?
• Which browser are you using? (Name AND version)
• Are you able to run any online scans? ESET's Online Scanner would be one. SUPERAntiSpyware Online Safe Scan would be another.

In order to rule out possible causes, see if you're able to install (and run) Malwarebytes' Anti-Malware. It's free and can be downloaded from here or (directly) from here. If you are able to install it, make sure to update it first.

Open IE and go to Tools>Internet Options>Connection Tab. Click on the LAN settings button. Is there a check mark in the box next to "Use a proxy server for your LAN"? IF so, uncheck it. Click OK. And then OK, again.

In order to narrow-down what we might suggest, it would help to have the above information.

Carol

Reply 2 : Help please? Got viruses and not sure how I can delete them.

In answer to your questions.

1. I've only ever used Kaspersky on this computer. But I've completely removed it a few times. Using the specialist software they supply to remove it.

2. I don't have anything other than what I downloaded about an hour ago jsut cos I'm tired of not being able to
remove trojans and such. And thats called Trojan Remover.

3. Yeah it did. Its called Rootkit.Win32.TDSS.mbr but I'm pretty sure there's more viruses than that.

4. And yeah every time I start the computer it comes up saying "Hardware unable to start. Administator priviledges required." Or something along those lines.

5. I use Flock 3. The one which is almost finished with as a browser.

6. Nope I'm not. It won't let me download anything. I've tried changing the settings repeatedly to download things.

Reply 3 : Help please? Got viruses and not sure how I can delete them.

Fredrich

I'm unfamiliar with Windows 7's Administrative Privileges. I presume you tried logging in as an Administrator, which proved fruitless. And you're unable to right-click and "run as administrator". It may be a key fact, but regretfully, I'm unable to help in this area.

You say you are unable to download anything. How did you download Trojan Remover? What happened when you tried to download MBAM? Does this mean, you were unable to scan with ESET and SUPERAntiSpyware? When you checked IE, was there a checkmark next to "Use a proxy server"? I presume you're using it to download Microsoft's updates.

The only thing I can offer at this point, is a tool which should eradicate Rootkit Win32.TDSS.mbr. It was developed by Kaspersky. TDSSKiller is the utility. If you're able, download the TDSSKiller.zip and extract it to a folder on your computer. The tool can be run in Safe Mode. Give Hitman Pro a try, too.

In some instances, a malicious process is responsible for preventing downloads. In this case we generally recommend downloading various tools to a different computer, then transferring them to yours. See Grif's instructions here. I don't know if it fits your situation, but it must be tried. If for no other reason, than to rule it out.

Perhaps, Grif has some other suggestions. If all else fails, I would suggest posting at a HijackThis forum, which utilizes certain removal tools, we don't use here. The diagnostic tools used, will get a better look into your system and tell you why you're continually getting re-infected. You can find the forums listed on the left-hand side of this page.

Best of luck..
Carol

Reply 4 : Help please? Got viruses and not sure how I can delete them.

Well. I'm the only user on my account so I am the administrator. And I probably can click and run as administrator. But however, viruses have blocked me updating Kaspersky, updating Windows (That occurred a long time ago I think since I haven't been able to update to Service pack 1 on Windows 7 :/)

Yesterday my internet got blocked as well due to viruses I think and today I had to do Startup Repair as today it wouldn't even show me the desktop or anything. So had to do System Restore back to a previous time.

And although I'm shamed to admit it. I downloaded the Trojan Remover through a torrent. Seems I'm able to download those but not anything else. I tried the kaspersky TDSS removal tool and it only came up with one suspicious file. Seems I can't get rid of it. And what tools do you suggest I download?

I'll have a look at the HijackThis thingimy. I'll see what I can do.

Reply 5 : Help please? Got viruses and not sure how I can delete them.

Hi Fredrich..

'And although I'm shamed to admit it. I downloaded the Trojan Remover through a torrent.'

And although I'M ashamed to admit it, I originally thought there was Torrent involvement. I intentionally left the question out of my post, giving you the benefit of the doubt. As you seem to already know, it remains to be a source of infection and re-infection.

I DO recommend you post a HJT log at one of the sites I included in my last post. I can suggest a bunch of different type scanners, but I still think it's the best way to go. Especially so, if there's rootkit (or bootkit) involvement. If you do decide to post a log, have a look at your future. Most HJT forums will recommend uninstalling any P2P file sharing programs. You may want to consider it prior to posting. What you do after that is up to you.

I wish you the best of luck..
Carol

Reply 6 : Help please? Got viruses and not sure how I can delete them.

I rarely use torrents. I only resorted to it because of these viruses. And yeah I know that
torrents can be the source of viruses and such. Hence why I'm exceptionally careful what I download.
I always put downloads on my spare harddisk then scan it.

Thank you for you help so far though Carol.
I am grateful

Reply 7 : Help please? Got viruses and not sure how I can delete them.

Please read Overclocking advice and see what we found. As we found conflicts the machine's speed picked up.
Bob

Reply 8 : Help please? Got viruses and not sure how I can delete them.

This is a different topic.

Reply 9 : Help please? Got viruses and not sure how I can delete them.

Sorry to have upset you. I see great advice about the pests but had hoped to share with you another "angle."
Bob

Reply 10 : Help please? Got viruses and not sure how I can delete them.

It hasn't upset me. I just didn't think it relevant to what we
was saying. And yeah it is good advice. =]