I have a Samsung LED tv connected to my PC with and HDMI to HDMI cord connecting into a DVI to HDMI adapter at the back of my computer. I have it connected this way because the TV (unlike all other HDTVs I tested this computer on) does not receive a signal from the HDMI output of my computer.
My computer uses Windows 7 64-bit Pro, I have a ATI Radeon 5870 graphics card.
When performing some functions like watching a Blu-Ray movie, the audio and video both function properly. The problem is that during some other programs I experience intermittent audio dropping through this connection. The audio output does seem to properly output when connected to other devices, indicating the problem is not with my computer system.
There is a firmware update that states it fixes 'intermittent audio drop from some HDMI connections' however, my television does not use this update when properly extracted onto a USB drive, and I think the firmware with my computer is actually more recent than the update on the site.
I have phoned Samsung, however the level I tech support was not as knowledgeable as I had hoped, and were quite dismissive of the research and time I have been spending to fix a problem with a brand new $2000 television. I was then specifically instructed that a PC must be connected to the PC audio in (3.5mm jack). This is clearly not true as the Blu-Ray functions, and this would mean a drastic loss of sound quality. (not to mention the manual specifically states that computers can be connected through a HDMI to HDMI connection with sound, in the manual). The tech would not listen to my reasoning on this and just kept repeating that I need to connect with 3.5mm to have sound, and that if I update the firmware I will void my warranty. (the level II tech had already told me to try updating firmware, but didn't make a record of this and now the level I tech I phoned because it wouldn't update has specifically made a note saying I am NOT to update firmware or my warranty is voided...). There is a _1016 at the end of my firmware file on the TV and the only update on the downloads page is _1013 (I assume mine is newer anyhow)
Please let me know of a solution for my problem, I have been working for days on getting the TV to function properly and at my wits end... it may soon be returned.
Anyone who knows about this would be GREATLY appreciated.
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