Recently I got Samsung UN46C6400 LED TV. There are two dead pixels - one close to the middle, another more in the upper half of the screen. Samsung customer service feels sorry for me but won't do anything about it because two dead pixels are within the "tolerance". I asked how many they need to make it "intolerable", but wasn't given an answer.
I feel like I got involved in some weired gamble. Thousands of people purchased the same TV for the same price. And yet most will enjoy dead pixel free screens while for some of us black dots will every day remind that we lost the Samsung lottery.
Yes, I've heard the story about how dead pixel free guarantee would drive cost too high. But wouldn't it be more fair if manufacturers were required to count dead pixels and indicate the number on the box and let consumer decide how much she's willing to pay?
Aud
No comments:
Post a Comment